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FAQS

Library Membership

1. Where can I find more information on library membership and borrowing privileges?

Please refer to our Library Rules and Regulations for more details. Click here to view. Please refer to our Library Membership and Borrowing Privileges for more details. Click here to view

2. Who can use IDFR Library?

The IDFR Library serves the staff of IDFR, course participants and researchers. However, researchers are needed to accompany by any guarantee letter from their organization.

Opening Hours

1. May I know the Library Opening Hours?

The Library’s opening hours is from 7.30 am until 5.00 pm daily (Monday – Friday). However, the library will be closed on Saturday, Sunday and Public Holidays.

Borrowing And Returning

1. How can I renew my book?

Please inform the library staff on duty at the counter service to renew any books on your loan.

2. Can I make books reservation through online?

Yes, you can make reservation through online. For detail please contact our staff on duty. (603-2149 1057/ 1064).

3. How long I could keep book borrowed?

You can keep that book (3 days to 21 days) depends on your course duration and types of book borrowed. Please refer to Loan Eligiblility on Memberships.

Inter Library Loan

1. What is Interlibrary Loan?

Interlibrary loan is a service provided to obtain materials which are not in our collection from other libraries services to facilitate library users as well as libraries member. The service maybe charged for where necessary. Please refer to the counter service to using the service.

2. Who is eligible to use Interlibrary Loan service?

Currently course participants and IDFR staffs may use the Interlibrary Loan (ILL) services.

3. How do I request for an Interlibrary Loan?

You need to ask library staff to make a request for ILL through the Union Catalogue of Malaysia Portal (KIK). Before requesting any Interlibrary Loan, please check the Library Catalogue (OPAC) to verify whether IDFR Library does not own the material or the status is on loan/missing/lost. You also are preferable to determine which institutions that have the materials requested via the Union Catalogue of Malaysia (http://kik.pnm.my).

4. Is there a limit on the number of requests that I can submit to ILL at one time? How many items can I borrow at a time?

You are allowed to borrow only 2 items at one time.

5. How long will it take to receive my request?

On average, books take 5 to 14 days to arrive depending upon the lending library and location of the library. However, any request which is difficult to obtain, it may take longer time to arrive.

6. How will I know that my requested ILL material has arrived, and where do I pick it up?

All requestors are notified by the library either through e-mails or by phone. Please ensure your contact numbers or email address are currently updated. You can pick or collect the materials at the Counter of First Floor during office hours (Monday- Friday).

Library Facilities

1. I want to use a PC in the library. Where can I get this facility? Do you have word processing facilities too?

Computer facilities are available at the 1st Floor Library. However, we do not offer word processing services for user access.

2. Can I surf the Internet facilities if I bring my own laptop to the library?

Yes, you can access the Internet through your laptops by selecting the "idfr_wifi" wireless network.

3. Does the library provide photocopy services?

Users may do photocopies of materials according to the current intellectual properties terms and regulations. Photocopy service are based on a self-service concept and users are subject to buy the photocopy prepaid cards at the main service counter to use the service.

This service is provided free of charge to IDFR staff only. Other user should pay RM 10.00 to get photocopying prepaid card.

4. Does the library provide printing services?

This service is provided free to IDFR staff. Course participants have to pay 10 cents per copy for an A4 size print and 20 cents per copy for double-sided A4 size print. Colour printing will charged 30 cents per copy for an A4 size and 60 cents for double-sided print.

5. Where can I view the ASTRO channels?

Multimedia Centre, Ground Floor Library (Channel can be determined by the requestor)

Library Collection and Resources

1. Where can I find magazines and journals?

• Local magazines can be found at Leisure Reading Collection at Ground Floor
• Bound Journals Collection at the Ground Floor
• Journals can be found at the First Floor

Library Catalogue (OPAC)

1. What is OPAC?

OPAC (Online Public Access Catalogue) is an online catalog of a library collection that is used to find books, CDs, video cassettes, DVDs and other resources in the library’s collection. The OPAC tells you the location, status and collection type of a library material that available in our library.

2. Where can I access OPAC?

Library users can access it at the computer terminals within the library, or through URL, http://webopac.kln.gov.my

3. How do I find printed material in the library?

To find printed materials in the library, please search through our library OPAC at URLhttp://webopac.kln.gov.my Then you have to write down the call number and go to the correct shelf to retrieve the book. Please refer to any staff available if you need any assistance.

4. Which search option should I use in OPAC?

• Search: A search using only one search term at a time. The types of search terms are by Author, Title, or Subjects.

5. How can I check my borrowing record?

You can always check your borrowing record by login at “Account Login” in the OPAC interface. Please refer to our staff on duty at the counter service to know your username and password. You can check your profile, book reservation and books being borrowed.

6. Although the book I am looking for is shown in the catalogue as available, it is not on the shelf. What should I do?

The book in question is probably being used by another user in the library. If you couldn’t find it after several attempt of searching, refer to library staff for help. Otherwise, check the shelves for a few times and over few days to allow it to be reshelved. If you are still unable to find it, please refer to library staff.

7. How can I reserve a book that is currently borrowed by another user?

When you find the book you are looking for is on “On Loan” status in the our catalogue, you can reserve it online by clicking on the button “Request” after you click on the title, and follow the instructions. When the reserved item is available for you to borrow, you will be alerted by email and the book will be held for a week at the Lending Counter. However, you will not be able to reserve a book if you have any block record on your Library Record.